Policies
Return & Refund
Policy
PearlEon · Last Updated: March 2026
At Pearleon, we are committed to quality. Due to hygiene and safety reasons with skincare serums, we have a clear and fair return policy.
Eligible for Return
- ◈
Product arrives damaged, broken, leaking, or with a cracked bottle
- ◈
Manufacturing defect or faulty product
- ◈
Wrong item or incomplete order delivered
Not Eligible for Return
- ◈
Change of mind or the product doesn't suit your skin
- ◈
Product has been opened or used
- ◈
Allergic reaction or personal reasons
Time Limit
Return request must be made within 7 days of delivery. We recommend checking the product within 48 hours.
Return Process
Contact Us
Send us a message on WhatsApp or email with your order number.
Share Proof
Send clear photos or a short video showing the issue.
We'll Help
After quick verification, we will arrange a replacement or refund.
Any Questions?
WhatsApp / Call: +92 331 9021191
Email: orunex1@gmail.com
Office 004, Capital Technology Park, Sunrise Avenue, Park Road, Islamabad
Thank you for choosing Orunex